To purchase a gift voucher, simply choose your preferred amount, enter the recipient’s details and add an optional personal message before completing your order. You can have the voucher sent directly to the recipient by email or post - or to yourself if you’d like to deliver it personally.
Once your order is confirmed, emailed vouchers usually arrive within a few minutes, though occasionally it may take up to 24 hours. Be sure to check both inbox and spam folders. If you’ve chosen a postal voucher, please allow up to 10 days for preparation and dispatch.
Absolutely. You can add a thoughtful note for the recipient in the ‘Personalise your gift’ section. Please keep in mind there may be a limit to the message length.
In most cases, vouchers can be redeemed multiple times until their full value has been used. Some restrictions may apply depending on the terms and conditions of each voucher, so please check the voucher details for guidance.
Gift vouchers generally cannot be combined with other offers or discounts unless explicitly stated. If you have any questions about using a voucher alongside a promotion, our team will be happy to help.
Yes, each voucher has an expiry date listed on the voucher itself. Gift vouchers are valid for 5 years from the date of purchase, so be sure to use them before they expire, as expired vouchers cannot be redeemed or refunded. Check the date and plan ahead to make the most of your gift.
In general, gift vouchers can be transferred unless otherwise stated. The original recipient may pass it on to someone else, as long as it hasn’t been redeemed or expired. Some vouchers may have specific restrictions, so please check the terms and conditions for full details.
If the voucher hasn’t arrived within the expected timeframe, please ask the recipient to check their inbox as well as spam or junk folders - sometimes emails can end up there. If the voucher still hasn’t arrived, contact our customer support and we’ll be happy to help.
Gift vouchers are generally non-refundable unless required by law. Once purchased, vouchers cannot be returned or exchanged for cash. We recommend checking the voucher details and terms and conditions before buying. If you have any questions, our team will be happy to assist.
Unfortunately, we're unable to replace lost or stolen gift vouchers. Please treat your voucher as you would cash and keep it safe. We cannot be held responsible for any unauthorised use or loss of a gift voucher.
Ómós looks forward to opening its doors in summer 2026.
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